
New Subscriber / Company Owner Onboarding Guide
For incoming organisation owners following a transfer of ownership
Step 1: Accept subscription / company ownership
You’ll receive confirmation from Support. To verify:
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Log in to your moneyXplier® account.
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Navigate to Company Settings → My Companies and look for the company name. You name should appear next to the company name.
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Ensure your role is listed as “Subscriber”.
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If you are still marked as an Admin, or if you are unable to see your name, please contact support@bmim.co.uk to complete the transfer.
Step 2: Set up your subscription (if the current billing cycle is due to expire)
The previous owner’s subscription will not renew automatically. To activate your own subscription:
Go to Company Settings → Billing → Current Plan → Manage Subscriptions
Follow the on-screen prompts to complete payment
💡 Your billing cycle starts fresh from your subscription date
Step 3: Update billing contact details
To ensure accurate invoices and tax records:
Go to Company Settings → find the company you are looking for and click edit
Update the:
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Billing contact name
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Company name and VAT number (if applicable)
Step 4: Review & Customise company settings
With subscription / ownership transferred, we recommend:
Manage Your Team
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Add/remove users via Company Settings → Manage Users
Review Financial Data
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Review cash flow reports, Dashboard and financials
Assign Key Roles
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Set yourself or your finance lead as the main support contact
Plan to upgrade, change plans
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Plan upgrades/changes are done via Company Settings → Billing History
Step 5: Contact Support If Needed
Reach out to support@bmim.co.uk if you:
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Are unable to see copies of past invoices
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Any other issues you may encounter.
You’re All Set
You're now fully set up as the Subscriber / Company Owner in moneyXplier®. You have full control over:
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Team & user access
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Billing and subscriptions
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Financial data and tools
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Dashboards and Reports
Welcome aboard — and if you need any help, our support team is here to assist.